Availity incident

PRHTH - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Resolved after 3 hours 14 minutes, affecting PRHTH, on May 9, 2026.

identified May 09, 2026, 10:17 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: May 09, 2026, 10:17 PM UTC
Resolved: May 10, 2026, 01:32 AM UTC
Duration: 3h 14m
Detected by Pingoru: May 09, 2026, 10:17 PM UTC

Affected components

PRHTH

Update timeline

identified May 09, 2026, 10:17 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved May 10, 2026, 01:32 AM UTC

This incident has been resolved.

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