Availity incident
ODM VERSANT CARESOURCE - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 104 days 12 hours, affecting ODM VERSANT CARESOURCE, on May 9, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 09, 2026, 10:01 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Aug 21, 2026, 10:20 PM UTC
This incident has been resolved.
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