Availity incident
AETNA - Multiple Transactions - HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions are currently unavailable.
Resolved after 4 hours 21 minutes, affecting AETNA, on May 9, 2026.
We are seeing HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 09, 2026, 05:43 AM UTC
We are seeing HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 09, 2026, 10:05 AM UTC
This incident has been resolved.
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