Availity incident

HUMANA - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, HCSR Inpatient Auth and HCSR Referral transactions will be unavailable Saturday, April 25th from 11:00:00 PM EDT...

Resolved after 44 days 16 hours, affecting HUMANA, on April 17, 2026.

scheduled Apr 17, 2026, 10:14 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, HCSR Inpatient Auth and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 17, 2026, 10:14 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 44d 16h
Detected by Pingoru: Apr 17, 2026, 10:14 PM UTC

Affected components

HUMANA

Update timeline

scheduled Apr 17, 2026, 10:14 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, HCSR Inpatient Auth and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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