Availity incident

Multiple Payers - HUMANA, HUMANA HMO, HUMANA, HUMANA BEHAVIORAL HEALTH, HUMANA LONG TERM CARE, CompBenefits - Multiple Transactions - Eligibility & Benefit and Claim Status transactions will be unavailable from Sun, 4/5/2026, at 11:00pm ET to Mon, 4/6/...

Resolved after 58 days 16 hours, affecting HUMANA LONG TERM CARE and HUMANA and 1 more, on April 3, 2026.

scheduled Apr 03, 2026, 10:41 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 03, 2026, 10:41 PM UTC
Resolved: Jun 01, 2026, 03:01 PM UTC
Duration: 58d 16h
Detected by Pingoru: Apr 03, 2026, 10:41 PM UTC

Affected components

HUMANA LONG TERM CAREHUMANACompBenefitsHUMANA HMOHUMANA BEHAVIORAL HEALTH

Update timeline

scheduled Apr 03, 2026, 10:41 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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