Availity incident
Multiple Payers - AETNA, 60054, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), MTAIN, BANNER HEALTH, BANNER HEALTH, ALLINA HEALTH - Multiple Transactions - Submitters of Real Time Eligibility, Claim Status Inquiry, and Referral Add & Inquiry transaction...
Resolved after 61 days 17 hours, affecting AETNA and 60054 and 1 more, on March 31, 2026.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Affected components
Update timeline
- scheduled Mar 31, 2026, 09:12 PM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Your product runs on more than Availity
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services