Availity incident

CARESOURCE - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry and Claim Status Inquiry transactions will be unavailable Tuesday, March 31st from 4:00:00 PM EDT through 7:00:00 PM EDT Tuesday, March 31st.

Resolved after 61 days 17 hours, affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more, on March 31, 2026.

scheduled Mar 31, 2026, 09:49 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Mar 31, 2026, 09:49 PM UTC
Resolved: Jun 01, 2026, 03:01 PM UTC
Duration: 61d 17h
Detected by Pingoru: Mar 31, 2026, 09:49 PM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

scheduled Mar 31, 2026, 09:49 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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