Availity incident
TRICARE EAST - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 63 days 23 hours, affecting TRICARE EAST, on February 15, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Blank Response/E1:484 errors. Customers are receiving VT05_035/AR02/E1:484 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Feb 15, 2026, 08:07 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Mar 05, 2026, 02:57 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Blank Response/E1:484 errors. Customers are receiving VT05_035/AR02/E1:484 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 20, 2026, 07:11 AM UTC
This incident has been resolved.
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