Availity incident
BCBSIL COMMUNITY HEALTH PLANS - HCSR Outpatient Auth - HCSR Outpatient Auth transactions are currently unavailable.
Resolved after 66 days 13 hours, affecting BCBSIL COMMUNITY HEALTH PLANS, on February 12, 2026.
We are seeing HCSR Outpatient Auth transactions failing with Invalid Response errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Feb 12, 2026, 05:38 PM UTC
We are seeing HCSR Outpatient Auth transactions failing with AV07 errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Mar 05, 2026, 03:27 PM UTC
We are seeing HCSR Outpatient Auth transactions failing with Invalid Response errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 20, 2026, 07:14 AM UTC
This incident has been resolved.
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