Availity incident

HAPMC - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 31 days 10 hours, affecting HAPMC, on March 19, 2026.

identified Mar 19, 2026, 07:50 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with Timeout/No Response Received errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: Mar 19, 2026, 07:50 PM UTC
Resolved: Apr 20, 2026, 06:44 AM UTC
Duration: 31d 10h
Detected by Pingoru: Mar 19, 2026, 07:50 PM UTC

Affected components

HAPMC

Update timeline

identified Mar 19, 2026, 07:50 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with Timeout/No Response Received errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 06:44 AM UTC

This incident has been resolved.

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