Availity incident
Multiple Payers - 60054, AETNA, ALLINA HEALTH, TEXAS HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, INNOVATION HEALTH - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.
Resolved after 18 days 22 hours, affecting AETNA and 60054 and 1 more, on April 1, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 01, 2026, 01:29 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 20, 2026, 11:31 AM UTC
This incident has been resolved.
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