Availity incident

Multiple Payers - MOLINA ILLINOIS, MOLINA HEALTHCARE SOUTH CAROLINA, MOLINA HEALTHCARE MICHIGAN, SENIOR WHOLE HEALTH MASSACHUSETTS - Multiple Transactions - Attention Medicaid Providers: The fax line for authorization submissions will be discontinued o...

Resolved after 280 days 4 hours, affecting MOLINA HEALTHCARE MICHIGAN and MOLINA HEALTHCARE SOUTH CAROLINA and 1 more, on November 14, 2025.

identified Nov 21, 2025, 04:14 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Nov 14, 2025, 06:08 PM UTC
Resolved: Aug 21, 2026, 10:20 PM UTC
Duration: 280d 4h
Detected by Pingoru: Nov 14, 2025, 06:08 PM UTC

Affected components

MOLINA HEALTHCARE MICHIGANMOLINA HEALTHCARE SOUTH CAROLINASENIOR WHOLE HEALTH MASSACHUSETTSMOLINA ILLINOIS

Update timeline

identified Nov 14, 2025, 06:08 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
identified Nov 14, 2025, 06:20 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
identified Nov 21, 2025, 03:55 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
identified Nov 21, 2025, 04:14 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved Aug 21, 2026, 10:20 PM UTC

This incident has been resolved.

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