Availity incident
DEAN HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 1 day 8 hours, affecting DEAN HEALTH PLAN, on April 18, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 18, 2026, 10:20 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 20, 2026, 07:17 AM UTC
This incident has been resolved.
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