Availity incident

HARVARD PILGRIM HEALTHCARE - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Resolved after 11 days 1 hour, affecting HARVARD PILGRIM HEALTHCARE, on April 22, 2026.

identified Apr 22, 2026, 02:29 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Apr 22, 2026, 02:29 AM UTC
Resolved: May 03, 2026, 03:58 AM UTC
Duration: 11d 1h
Detected by Pingoru: Apr 22, 2026, 02:29 AM UTC

Affected components

HARVARD PILGRIM HEALTHCARE

Update timeline

identified Apr 22, 2026, 02:29 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 03, 2026, 03:58 AM UTC

This incident has been resolved.

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