Availity incident
HUMANA - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions are curren...
Resolved after 1 hour 26 minutes, affecting HUMANA, on May 7, 2026.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 07, 2026, 03:49 AM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified May 07, 2026, 03:50 AM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 07, 2026, 05:15 AM UTC
This incident has been resolved.
Your product runs on more than Availity
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services