Availity incident

Multiple Payers - CIGNA, 62308, ELDER - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions will be unavailable Saturday, April 25th from 4:00:00 PM ED...

Resolved after 40 days 14 hours, affecting 62308 and CIGNA and 1 more, on April 22, 2026.

scheduled Apr 22, 2026, 01:03 AM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 22, 2026, 01:03 AM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 40d 14h
Detected by Pingoru: Apr 22, 2026, 01:03 AM UTC

Affected components

62308CIGNAELDER

Update timeline

scheduled Apr 22, 2026, 01:03 AM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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