Availity incident
REGENCE - Multiple Transactions - Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are currently unavailable.
Resolved after 3 hours 18 minutes, affecting REGENCE BLUESHIELD OF IDAHO and REGENCE BCBS OF OREGON and 1 more, on April 21, 2026.
We are seeing Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/No Response Received errors. Customers are receiving timeout/AV07/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 21, 2026, 03:57 PM UTC
We are seeing Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/No Response Received errors. Customers are receiving timeout/AV07/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 21, 2026, 07:15 PM UTC
This incident has been resolved.
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