Availity incident

HAWAII MANAGEMENT ALLIANCE ASSOCIATION (HMAA) - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 12 days 21 hours, affecting HAWAII MANAGEMENT ALLIANCE ASSOCIATION (HMAA), on April 21, 2026.

identified Apr 21, 2026, 03:45 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

Started: Apr 21, 2026, 03:45 AM UTC
Resolved: May 04, 2026, 01:09 AM UTC
Duration: 12d 21h
Detected by Pingoru: Apr 21, 2026, 03:45 AM UTC

Affected components

HAWAII MANAGEMENT ALLIANCE ASSOCIATION (HMAA)

Update timeline

identified Apr 21, 2026, 03:45 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved May 04, 2026, 01:09 AM UTC

This incident has been resolved.

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