Availity incident

Multiple Payers - HUMANA, HUMANA, HUMANA BEHAVIORAL HEALTH, HUMANA LONG TERM CARE - Multiple Transactions - Authorization and Referral transactions will be unavailable from Fri, 4/24/2026, at 10pm to Sat, 4/25/2026 at 9:30am ET. If you have an urgent r...

Resolved after 41 days 17 hours, affecting HUMANA LONG TERM CARE and HUMANA and 1 more, on April 20, 2026.

scheduled Apr 20, 2026, 10:11 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 20, 2026, 10:11 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 41d 17h
Detected by Pingoru: Apr 20, 2026, 10:11 PM UTC

Affected components

HUMANA LONG TERM CAREHUMANAHUMANA BEHAVIORAL HEALTH

Update timeline

scheduled Apr 20, 2026, 10:11 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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