Availity incident

Multiple Payers - COACC, HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 7 hours 9 minutes, affecting COACC, on October 24, 2026.

identified Oct 24, 2026, 06:06 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors.

Started
Oct 24, 2026, 02:06 AM UTC
Resolved
Oct 24, 2026, 09:15 AM UTC
Duration
7h 9m
Detected by Pingoru
Oct 24, 2026, 02:06 AM UTC

Affected components

COACC

Update timeline

  1. identified Oct 24, 2026, 02:06 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.

  2. identified Oct 24, 2026, 04:45 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors.

  3. identified Oct 24, 2026, 04:55 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors.

  4. identified Oct 24, 2026, 06:06 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors.

  5. resolved Oct 24, 2026, 09:15 AM UTC

    This incident has been resolved.

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