Availity incident
Multiple Payers - FALLON COMMUNITY HEALTH PLAN, DAVIS VISION, HIPNY, PARKLAND COMMUNITY HEALTH PLAN, EMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI), EMBLM, 100347, GHI - GROUP HEALTH INC, EL PASO FIRST HEALTH PLANS - CHIP, CONNECTICARE MEDICARE, USHL ...
Resolved after 1 hour 55 minutes, affecting FALLON COMMUNITY HEALTH PLAN and DAVIS VISION and 1 more, on May 5, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with Invalid Response/"Unauthorized - Account is currently locked. Please try again later." errors. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 05, 2026, 01:21 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with Invalid Response/"Unauthorized - Account is currently locked. Please try again later." errors. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved May 05, 2026, 03:17 PM UTC
This incident has been resolved.
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