Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 20 hours 10 minutes, affecting METLIFE DENTAL FAMILY, on October 16, 2026.

identified Oct 16, 2026, 09:15 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

Started
Oct 16, 2026, 09:15 AM UTC
Resolved
Oct 17, 2026, 05:26 AM UTC
Duration
20h 10m
Detected by Pingoru
Oct 16, 2026, 09:15 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified Oct 16, 2026, 09:15 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

  2. resolved Oct 17, 2026, 05:26 AM UTC

    This incident has been resolved.

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