Availity incident

Multiple Payers - TRICARE WEST REGION, PGBA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

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Resolved after 2 days 11 hours, affecting TRICARE WEST REGION and PGBA, on October 13, 2026.

identified Oct 13, 2026, 03:57 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.

Started
Oct 13, 2026, 03:57 PM UTC
Resolved
Oct 16, 2026, 03:34 AM UTC
Duration
2d 11h
Detected by Pingoru
Oct 13, 2026, 03:57 PM UTC

Affected components

TRICARE WEST REGIONPGBA

Update timeline

  1. identified Oct 13, 2026, 03:57 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.

  2. resolved Oct 16, 2026, 03:34 AM UTC

    This incident has been resolved.

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