Availity incident

Multiple Payers - SELHT, DESERET MUTUAL (DMBA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 15 days 6 hours, affecting SELHT, on October 4, 2026.

identified Oct 04, 2026, 01:33 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

Started
Oct 04, 2026, 01:29 AM UTC
Resolved
Oct 19, 2026, 07:42 AM UTC
Duration
15d 6h
Detected by Pingoru
Oct 04, 2026, 01:29 AM UTC

Affected components

SELHT

Update timeline

  1. identified Oct 04, 2026, 01:29 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

  2. identified Oct 04, 2026, 01:33 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

  3. resolved Oct 19, 2026, 07:42 AM UTC

    This incident has been resolved.

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