Availity incident

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 6 hours 30 minutes, affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), on October 2, 2026.

identified Oct 02, 2026, 11:56 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

Started
Oct 02, 2026, 11:56 PM UTC
Resolved
Oct 03, 2026, 06:27 AM UTC
Duration
6h 30m
Detected by Pingoru
Oct 02, 2026, 11:56 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)

Update timeline

  1. identified Oct 02, 2026, 11:56 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

  2. resolved Oct 03, 2026, 06:27 AM UTC

    This incident has been resolved.

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