Availity incident

Multiple Payers - MEDICA IFB, MEDICAHEALTHPLANS, MEDICA (UNITEDHEALTHCARE), DEAN HEALTH PLANS, MEDICA GOVERNMENT PROGRAMS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Vendor's status page →

Resolved after 4 hours 19 minutes, affecting MEDICAHEALTHPLANS and MEDICA GOVERNMENT PROGRAMS and 1 more, on September 30, 2026.

identified Sep 30, 2026, 10:13 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42/Invalid Response Received/500 errors.

Started
Sep 30, 2026, 10:13 AM UTC
Resolved
Sep 30, 2026, 02:32 PM UTC
Duration
4h 19m
Detected by Pingoru
Sep 30, 2026, 10:13 AM UTC

Affected components

MEDICAHEALTHPLANSMEDICA GOVERNMENT PROGRAMSMEDICA (UNITEDHEALTHCARE)MEDICA IFBDEAN HEALTH PLANS

Update timeline

  1. identified Sep 30, 2026, 10:13 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42/Invalid Response Received/500 errors.

  2. resolved Sep 30, 2026, 02:32 PM UTC

    This incident has been resolved.

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