Availity incident
60054 - Multiple Transactions - Aetna providers may encounter error messages or unexpected results when attempting to view or submit transactions. We are aware of this issue and working to resolve.
Resolved after 359 days 9 hours, on August 27, 2025.
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Fee Schedule and Claim Status Inquiry transactions failing with errors. Customers are receiving XXXX errors. Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Update timeline
- monitoring Aug 27, 2025, 01:13 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Fee Schedule and Claim Status Inquiry transactions failing with errors. Customers are receiving XXXX errors. Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- resolved Aug 21, 2026, 10:21 PM UTC
This incident has been resolved.
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