Availity incident
WELLCARE - Multiple Transactions - Attention WellCare Providers: Medical pharmacy requests require drug name/HCPCS code, dose, frequency, length of treatment, new start or continuation, whether this is a buy and bill request, and details of any previou...
Resolved after 345 days, affecting WELLCARE HEALTH PLANS, on September 10, 2025.
We are seeing Auth Submission, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Authorization Notes and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Affected components
Update timeline
- monitoring Sep 10, 2025, 10:03 PM UTC
We are seeing Auth Submission, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Authorization Notes and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- monitoring Sep 11, 2025, 06:02 PM UTC
We are seeing Auth Submission, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Authorization Notes and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
- resolved Aug 21, 2026, 10:21 PM UTC
This incident has been resolved.
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