Availity incident

HCSC - Multiple Transactions - IMPORTANT for Behavioral Health and Substance Abuse Providers: Choose “Behavioral Health Inpatient and Outpatient” in the Request Type drop-down. Completing the Clinical Questionnaire presented within this flow is manda...

Resolved after 329 days 2 hours, on September 26, 2025.

monitoring Sep 26, 2025, 07:21 PM UTC

We are seeing Behavioral Health PreAuth, Behavioral Health Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Sep 26, 2025, 07:21 PM UTC
Resolved: Aug 21, 2026, 10:21 PM UTC
Duration: 329d 2h
Detected by Pingoru: Sep 26, 2025, 07:21 PM UTC

Update timeline

monitoring Sep 26, 2025, 07:21 PM UTC

We are seeing Behavioral Health PreAuth, Behavioral Health Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved Aug 21, 2026, 10:21 PM UTC

This incident has been resolved.

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