Availity incident

MOLINA HEALTHCARE OHIO - Multiple Transactions - Attention Medicaid Providers: The fax line for authorization submissions will be discontinued on January 1st, 2026. Please submit all authorizations through Availity.

Resolved after 273 days 6 hours, affecting MOLINA HEALTHCARE OHIO, on November 21, 2025.

identified Nov 21, 2025, 04:16 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Nov 21, 2025, 04:16 PM UTC
Resolved: Aug 21, 2026, 10:21 PM UTC
Duration: 273d 6h
Detected by Pingoru: Nov 21, 2025, 04:16 PM UTC

Affected components

MOLINA HEALTHCARE OHIO

Update timeline

identified Nov 21, 2025, 04:16 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Referral, HCSR Inpatient Auth, HCSR Outpatient Auth and Health Care Services Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved Aug 21, 2026, 10:21 PM UTC

This incident has been resolved.

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