Availity incident
TRICARE WEST - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.
Resolved after 246 days, affecting TRICARE WEST, on December 18, 2025.
We are seeing Claim Status Inquiry transactions failing with AV07 errors. Customers are receiving 999 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Dec 18, 2025, 10:25 PM UTC
We are seeing Claim Status Inquiry transactions failing with E1:484 errors. Customers are receiving E1:484 errors. Next Steps and ETA for resolution: We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jul 25, 2026, 10:14 AM UTC
We are seeing Claim Status Inquiry transactions failing with AV07 errors. Customers are receiving 999 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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