Availity incident

Multiple Payers - WELLCARE HEALTH PLANS, CENPATICO BEHAVIORAL HEALTH, CENTENE CORPORATION - Multiple Transactions - Attention Ohio and Pennsylvania Providers (Effective 10/1/25), and Oregon and Texas Providers (Effective 7/1/25): Wellcare/Wellcare by A...

Resolved after 270 days 23 hours, affecting WELLCARE HEALTH PLANS and CENPATICO BEHAVIORAL HEALTH and 1 more, on September 26, 2025.

monitoring Sep 26, 2025, 06:12 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Real Time Authorization and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Sep 26, 2025, 06:12 PM UTC
Resolved: Jun 24, 2026, 06:06 PM UTC
Duration: 270d 23h
Detected by Pingoru: Sep 26, 2025, 06:12 PM UTC

Affected components

WELLCARE HEALTH PLANSCENPATICO BEHAVIORAL HEALTHCENTENE CORPORATION

Update timeline

monitoring Sep 26, 2025, 06:12 PM UTC

We are seeing HCSR Detailed Auth/Referral, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Real Time Authorization and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
resolved Jun 24, 2026, 06:06 PM UTC

This incident has been resolved.

Your product runs on more than Availity

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.