Availity incident

Multiple Payers - REGENCE BCBS OF UTAH, REGENCE BLUESHIELD, REGENCE BCBS OF OREGON - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

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Resolved after 5 hours 59 minutes, affecting REGENCE BCBS OF UTAH and REGENCE BLUESHIELD and 1 more, on September 21, 2026.

identified Sep 21, 2026, 04:18 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts.

Started
Sep 21, 2026, 04:18 PM UTC
Resolved
Sep 21, 2026, 10:18 PM UTC
Duration
5h 59m
Detected by Pingoru
Sep 21, 2026, 04:18 PM UTC

Affected components

REGENCE BCBS OF UTAHREGENCE BLUESHIELDREGENCE BCBS OF OREGON

Update timeline

  1. identified Sep 21, 2026, 04:18 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts.

  2. resolved Sep 21, 2026, 10:18 PM UTC

    This incident has been resolved.

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