Availity incident

Multiple Payers - 62308, CIGNA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 1 day 9 hours, affecting CIGNA and 62308, on September 20, 2026.

identified Sep 20, 2026, 02:05 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors.

Started: Sep 20, 2026, 02:05 AM UTC
Resolved: Sep 21, 2026, 12:03 PM UTC
Duration: 1d 9h
Detected by Pingoru: Sep 20, 2026, 02:05 AM UTC

Affected components

CIGNA62308

Update timeline

identified Sep 20, 2026, 02:05 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors.

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