Availity incident

Multiple Payers - EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), IMAGINE360 ADMINISTRATORS (GPA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 5 hours 10 minutes, affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) and IMAGINE360 ADMINISTRATORS (GPA), on September 18, 2026.

identified Sep 18, 2026, 11:20 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

Started: Sep 18, 2026, 11:20 PM UTC
Resolved: Sep 19, 2026, 04:31 AM UTC
Duration: 5h 10m
Detected by Pingoru: Sep 18, 2026, 11:20 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)IMAGINE360 ADMINISTRATORS (GPA)

Update timeline

identified Sep 18, 2026, 11:20 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
resolved Sep 19, 2026, 04:31 AM UTC

This incident has been resolved.

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