Availity incident

FREEDOM HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 4 hours 25 minutes, affecting FREEDOM HEALTH PLAN, on September 13, 2026.

identified Sep 13, 2026, 11:03 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

Started
Sep 13, 2026, 11:03 PM UTC
Resolved
Sep 14, 2026, 03:28 AM UTC
Duration
4h 25m
Detected by Pingoru
Sep 13, 2026, 11:03 PM UTC

Affected components

FREEDOM HEALTH PLAN

Update timeline

  1. identified Sep 13, 2026, 11:03 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.

  2. resolved Sep 14, 2026, 03:28 AM UTC

    This incident has been resolved.

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