Availity incident

CARESOURCE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.

Resolved after 15 hours 4 minutes, affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more, on September 13, 2026.

identified Sep 13, 2026, 08:28 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid response errors.

Started: Sep 13, 2026, 08:28 AM UTC
Resolved: Sep 13, 2026, 11:33 PM UTC
Duration: 15h 4m
Detected by Pingoru: Sep 13, 2026, 08:28 AM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

identified Sep 13, 2026, 08:28 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid response errors.
resolved Sep 13, 2026, 11:33 PM UTC

This incident has been resolved.

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