Availity incident

Multiple Payers - 60054, AETNA, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - Multiple Transactions - HCSR Outpatient Auth, Health Care Services Inquiry and Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 1 hour 50 minutes, affecting 60054 and AETNA and 1 more, on September 12, 2026.

identified Sep 12, 2026, 04:12 AM UTC

We are seeing HCSR Outpatient Auth, Health Care Services Inquiry and Eligibility and Benefits Inquiry transactions failing with invalid response errors.

Started: Sep 12, 2026, 04:12 AM UTC
Resolved: Sep 12, 2026, 06:03 AM UTC
Duration: 1h 50m
Detected by Pingoru: Sep 12, 2026, 04:12 AM UTC

Affected components

60054AETNACORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

identified Sep 12, 2026, 04:12 AM UTC

We are seeing HCSR Outpatient Auth, Health Care Services Inquiry and Eligibility and Benefits Inquiry transactions failing with invalid response errors.
resolved Sep 12, 2026, 06:03 AM UTC

This incident has been resolved.

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