Availity incident

FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral, Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions are currently unavailable.

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Resolved after 2 hours 30 minutes, affecting FLORIDA BLUE and OTHER BLUE PLANS, on September 5, 2026.

identified Sep 05, 2026, 01:05 AM UTC

We are seeing HCSR Detailed Auth/Referral, Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions failing with timeout errors.

Started
Sep 05, 2026, 01:05 AM UTC
Resolved
Sep 05, 2026, 03:35 AM UTC
Duration
2h 30m
Detected by Pingoru
Sep 05, 2026, 01:05 AM UTC

Affected components

FLORIDA BLUEOTHER BLUE PLANS

Update timeline

  1. identified Sep 05, 2026, 01:05 AM UTC

    We are seeing HCSR Detailed Auth/Referral, Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions failing with timeout errors.

  2. resolved Sep 05, 2026, 03:35 AM UTC

    This incident has been resolved.

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