Availity incident
Multiple Payers - SPSCN, Colonial Penn Life, Washington National - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved on May 2, 2026, affecting SPSCN and Colonial Penn Life and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: As of 5/2/2026, 2:30:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved May 02, 2026, 07:19 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: As of 5/2/2026, 2:30:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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