Resolved after 14 hours 57 minutes, affecting Campaigns and Creative Serving and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
CampaignsCreative ServingEvent CollectionJourneysLink ResolutionReportingMessage SendingTest Messages
Update timeline
- identified Oct 20, 2025, 03:34 PM UTC
Due to an issue with one of our upstream providers Attentive has temporarily paused message sending and showing signup units, and reports cannot be downloaded. Some pages in the application may also be slow to respond. We are working on addressing the issue.
- identified Oct 20, 2025, 03:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:43 PM UTC
This incident has been resolved.
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