Atlassian incident · via Atlassian Developer

Forge developer installation requests failing intermittently

Resolved after 8 minutes, affecting Bitbucket Cloud APIs and App listing management and 1 more, on September 2, 2026.

resolved Sep 02, 2026, 03:17 AM UTC

We have identified the cause of the issue impacting installation requests and deployed a fix. The issue is now resolved, and the service is operating normally for all affected customers.

Started: Sep 02, 2026, 03:09 AM UTC
Resolved: Sep 02, 2026, 03:17 AM UTC
Duration: 8m
Detected by Pingoru: Sep 02, 2026, 03:09 AM UTC

Affected components

Bitbucket Cloud APIsApp listing managementApp DeploymentApp listingsConfluence Cloud APIsArtifactory (Maven repository)Atlassian Support contact formApp pricingJira Cloud APIsCreate and manage apps

Update timeline

investigating Sep 02, 2026, 03:09 AM UTC

We are investigating reports of Forge developer installation requests failing intermittently with 'InstallationRequestFailedError' message. We will share more information within the next 1 hour or sooner.
resolved Sep 02, 2026, 03:17 AM UTC

We have identified the cause of the issue impacting installation requests and deployed a fix. The issue is now resolved, and the service is operating normally for all affected customers.

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