Atlassian incident · via Jira Service Desk
Degraded performance of Notifications
Resolved after 3 hours 52 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on August 24, 2026.
On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.
Affected components
Update timeline
- investigating Aug 24, 2026, 07:22 PM UTC
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.
- investigating Aug 24, 2026, 08:25 PM UTC
Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.
- identified Aug 24, 2026, 09:30 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.
- resolved Aug 24, 2026, 11:15 PM UTC
On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.
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