Atlassian incident · via Bitbucket

BitBucket Site fails to Load

Resolved after 2 hours 28 minutes, affecting Website and API and 1 more, on July 31, 2026.

resolved Jul 31, 2026, 03:38 PM UTC

On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

Started
Jul 31, 2026, 01:09 PM UTC
Resolved
Jul 31, 2026, 03:38 PM UTC
Duration
2h 28m
Detected by Pingoru
Jul 31, 2026, 01:09 PM UTC

Affected components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail delivery

Update timeline

  1. monitoring Jul 31, 2026, 01:09 PM UTC

    Some customers experienced intermittent errors when accessing Bitbucket Cloud, including failures loading the site and associated impacts to Pipelines. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

  2. monitoring Jul 31, 2026, 02:28 PM UTC

    A fix has been implemented and services are operating normally for all affected customers. We are continuing to monitor to confirm stability. We will provide a further update within 60 minutes.

  3. resolved Jul 31, 2026, 03:38 PM UTC

    On July 31, 2026, affected Bitbucket Cloud users for some customers may have experienced failures loading the site and impacts to associated pipelines. The issue has now been resolved, and the service is operating normally for all affected customers.

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