Atlassian incident · via Atlassian Developer

Some customers received incorrect Time Tracker for Jira Cloud and DC app emails relating to free and trial subscriptions.

Resolved after 2 days 1 hour, affecting Bitbucket Cloud APIs and App listing management and 1 more, on June 30, 2026.

resolved Jul 02, 2026, 04:43 AM UTC

All customers that had previously received the incorrect notifications about the Time Tracker for Jira Cloud and DC app should have received corrective communications at this time. We are now resolving this issue.

Started: Jun 30, 2026, 02:45 AM UTC
Resolved: Jul 02, 2026, 04:43 AM UTC
Duration: 2d 1h
Detected by Pingoru: Jun 30, 2026, 02:45 AM UTC

Affected components

Bitbucket Cloud APIsApp listing managementApp DeploymentApp listingsConfluence Cloud APIsArtifactory (Maven repository)Atlassian Support contact formApp pricingJira Cloud APIsCreate and manage apps

Update timeline

investigating Jun 30, 2026, 02:45 AM UTC

We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription. Our team is investigating this issue with urgency, and we will plan to notify any customers that received the incorrect email with a correction. There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
resolved Jul 02, 2026, 04:43 AM UTC

All customers that had previously received the incorrect notifications about the Time Tracker for Jira Cloud and DC app should have received corrective communications at this time. We are now resolving this issue.

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