Atlassian incident · via Jira Service Management
Some users experiencing issues viewing boards and work items
Resolved after 12 hours 58 minutes, affecting Jira Service Management Web, on June 9, 2026.
The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- investigating Jun 09, 2026, 05:29 AM UTC
We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers. We will provide further updates within one hour.
- identified Jun 09, 2026, 06:21 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- identified Jun 09, 2026, 06:22 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- identified Jun 09, 2026, 09:26 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- identified Jun 09, 2026, 09:27 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- identified Jun 09, 2026, 10:20 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- identified Jun 09, 2026, 10:21 AM UTC
Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.
- monitoring Jun 09, 2026, 10:36 AM UTC
Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability.
- resolved Jun 09, 2026, 06:27 PM UTC
The issue has now been resolved, and the service is operating normally for all affected customers.
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