Atlassian incident · via Atlassian Developer

Missing Marketplace transaction data in partner reports since April, 10 2026

Resolved after 4 hours 13 minutes, affecting Bitbucket Cloud APIs and App listing management and 1 more, on April 13, 2026.

resolved Apr 13, 2026, 03:11 PM UTC

The issue has now been resolved, and the service is operating normally for all affected customers.

Started: Apr 13, 2026, 10:58 AM UTC
Resolved: Apr 13, 2026, 03:11 PM UTC
Duration: 4h 13m
Detected by Pingoru: Apr 13, 2026, 10:58 AM UTC

Affected components

Bitbucket Cloud APIsApp listing managementApp DeploymentApp listingsConfluence Cloud APIsArtifactory (Maven repository)Atlassian Support contact formApp pricingJira Cloud APIsCreate and manage apps

Update timeline

investigating Apr 13, 2026, 10:58 AM UTC

We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.
identified Apr 13, 2026, 01:32 PM UTC

Transaction information for Marketplace apps has been restored and is now appearing again in partner reports. You may still see up to a 3-hour delay before new transactions show in your reports while we work to bring this back to normal. We are closely monitoring the situation and will continue to share updates.
resolved Apr 13, 2026, 03:11 PM UTC

The issue has now been resolved, and the service is operating normally for all affected customers.

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