Atlassian incident · via Jira Work Management
Jira services are unavailable and have degraded performance in certain regions
Resolved after 19 hours 55 minutes, affecting Viewing content and Create and edit and 1 more, on January 23, 2025.
We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.
Affected components
Update timeline
- investigating Jan 23, 2025, 05:29 PM UTC
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
- identified Jan 23, 2025, 06:17 PM UTC
We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jan 23, 2025, 06:40 PM UTC
We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.
- resolved Jan 24, 2025, 01:24 PM UTC
This incident has been resolved.
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