Atlassian incident · via Bitbucket

Bitbucket website and git operations down for some customers

Resolved after 53 minutes, affecting Website and API and 1 more, on March 11, 2025.

resolved Mar 12, 2025, 12:28 AM UTC

Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps to avoid this issue in the future.

Started
Mar 11, 2025, 11:34 PM UTC
Resolved
Mar 12, 2025, 12:28 AM UTC
Duration
53m
Detected by Pingoru
Mar 11, 2025, 11:34 PM UTC

Affected components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPS

Update timeline

  1. investigating Mar 11, 2025, 11:34 PM UTC

    Some customers are experiencing issues with our web and git operations. We are investigating.

  2. investigating Mar 11, 2025, 11:35 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 12, 2025, 12:03 AM UTC

    We are monitoring an identified fix and seeing signs of recovery.

  4. resolved Mar 12, 2025, 12:28 AM UTC

    Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps to avoid this issue in the future.

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