Atlassian incident · via Jira Software
Degraded Performance Accessing Jira
Resolved after 2 hours 53 minutes, affecting Viewing content, on September 24, 2026.
On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.
Affected components
Update timeline
- monitoring Sep 24, 2026, 08:52 AM UTC
We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues. Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.
- monitoring Sep 24, 2026, 10:34 AM UTC
We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady. Our next update will be shared in 60 minutes, or sooner.
- resolved Sep 24, 2026, 11:46 AM UTC
On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.
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